Members help | Shebela

Shebela help · Members

Make the most of your member account

Find companions, understand access, and keep payments and conversations in one place.

What would you like to do?

9 guides

Unlock photos, then decide about contact

Two-step profiles let you explore first and connect later.

Read both prices before paying. Step 1 unlocks this profile’s photos and videos only.
Once the first payment is approved, view the gallery. If you like the profile, open Contact access options for a separate Step 2 purchase.
The second purchase opens the shared contact methods or an agency introduction. It is optional and does not purchase a booking.
Each step uses a different payment. Keep the same receipt when retrying its verification; never reuse a photo receipt for contact access. My unlocks shows your purchased rights.

Create an account and choose the right role

Use a member account to browse member-only listings and purchase access.

Choose Member registration. Use an email you can access, verify it, and accept the terms. Google is available when configured.
Each email has one account role. A model or agency account cannot purchase member access; use the account-switch guidance if needed.
Sign in and open your dashboard. You can return to existing bookings, unlocks and settings even when new registrations are paused.

Understand profile access

A one-time payment unlocks the photos, contact access, or both listed in one profile’s offer.

Browse profiles and read the displayed price, contact mode and access duration before choosing a payment method.
New approved purchases have no access expiry. Earlier purchases keep their original terms. It does not promise a booking, a reply, or access to every companion.
Check My unlocks for Pending, Approved, Rejected or Expired status. Existing active access remains valid if new payments are paused.

Pay by bank transfer or Telebirr

Pay the displayed receiver, then submit the same receipt once.

Open checkout and choose an available method. Copy the account or phone number and check the receiver and selected currency.
Complete the transfer in your bank or wallet, then upload a clear screenshot in Automatic check. We read and verify it first. If asked, enter the transaction ID from the same receipt; your screenshot stays selected. CBE transfer IDs begin with FT. Spaces and lowercase letters are cleaned up without changing the letters or digits.
For manual review, add the transaction reference and a JPG, PNG or WebP screenshot up to 6 MB. Track the result in My unlocks.
If verification confirms payment but access is pending, retry with the same reference or contact support. Do not pay again.

Pay with crypto safely

Match the asset, network, receiving address and exact saved token amount.

Choose an enabled asset/network in checkout. Crypto requires a USD price. Your saved amount, receiving address and QR code appear on the same page. Send the exact token amount shown.
Open the saved request and scan the generated receiving-address QR or copy the address. The QR contains the address only: select the exact asset and network and enter the saved amount in your wallet. Send only the named asset on the named mainnet to the receiving wallet. The token contract is not the receiving wallet. Your wallet charges network fees separately.
Keep the same request. Wallet or price changes do not change its saved instructions. Do not send a fresh transfer after the request expires.
If a photo-only checkout shows Automatic photo unlock, send the exact amount and return to that page. No screenshot or transaction ID entry is needed: the page detects and confirms the transfer before unlocking photos. Checks run while the page is open and resume when you return through My payments. For other checkout modes, follow the receipt instructions shown. A hash or screenshot alone does not prove payment.
If you already paid before a pause or expiry, open the saved request from My unlocks and submit the evidence. If a transfer failed, used the wrong network, or was rejected, contact support with the request ID and transaction hash before paying again.

Send an inquiry and follow replies

Keep a booking request and its messages together.

Open Book or choose a profile. Fill in your contact details, visit preferences and message. Verify the contact email if asked.
Check your open request before sending another. A request is an inquiry until the companion or agency confirms arrangements.
Use Dashboard → Bookings to read replies and check status. Pausing new inquiries does not delete existing conversations.

Request an agency introduction

Some profiles use an agency introduction after paid access.

After your payment is approved, open the profile in My unlocks.
If its contact mode is Agent introduction, send a short introduction request.
Wait for the agency response and check the status. Direct-contact details depend on the model’s saved visibility settings.

Write an eligible review

Review after a completed booking or finished paid-access period.

Open My reviews to see which profiles you are eligible to review.
Leave one honest rating and describe your own experience. Submit it for moderation.
Check the review status in your dashboard. A submitted review is not automatically published.

Secure your account and manage devices

Use account settings for passwords, sessions and account requests.

Open Account to review your email, password and device sessions. Google-only accounts use Google sign-in.
Sign out a device you no longer use. An ended session must sign in again.
Use Forgot password if you cannot access a password-based account. Never send your password, wallet recovery phrase, or verification code to another user.