Agencies help | Shebela

Shebela help · Agencies

Run your agency workspace

Create profiles, manage payment destinations, review receipts and respond to members.

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6 guides

New agencies are reviewed before they can create models or manage payouts.

Choose Agency registration and verify the account email, or use the configured Google agency option.
Open your agency overview and complete your agency name and profile.
Wait for staff approval. A pending or suspended agency cannot publish models or review payments.

Create and review a model profile

Complete details, visible contact, services and photos.

Open Models → Add model. Work through Details, Contact & access, Services and Photos.
For direct contact, show at least one phone, Telegram or WhatsApp method. Otherwise choose Agent introduction.
Select currently available services and 1–8 valid photos. Submit for review; a new agency model stays hidden and pending until approved.
On a validation error, your text is retained but files need reselection. If a video fails after profile creation, retry on the created profile.

Keep multiple payout methods

Save bank, Telebirr and crypto details without replacing unrelated methods.

Open Payout and choose the method to add or update. Check receiving details carefully.
For crypto, choose the exact supported asset/network and a wallet you control. Add one destination per pair. Never enter a private key.
Saving a method keeps your other methods. Remove an obsolete method from the saved list.
Site controls and bank availability determine which methods appear in checkout. A saved wallet is not proof that crypto is enabled.

Review bank and crypto receipts

Approve only a payment you have checked against the saved instructions.

Open Payments and review the member, profile, amount, reference and proof.
For crypto, inspect the linked transaction on the correct explorer. Check successful/confirmed transfer, actual token contract, recipient, full amount and payment time against the saved request.
Confirm the crypto checklist only after checking the transfer. A screenshot, token name or transaction hash alone is insufficient.
Approve to open the saved access period, or reject with a useful explanation. Duplicate transaction hashes cannot be reused. Staff can review agency payments too.

Manage introductions and inquiries

Keep contact requests separate from booking conversations.

Use Introductions for members requesting agency-mediated contact after access.
Use Bookings for booking inquiries and replies.
A pause on new requests does not remove existing work. Check your overview queues and activity for pending items.

Fix upload and profile errors

Use the existing model record when part of a save succeeds.

Choose supported photos up to 8 MB each and videos up to 24 MB/two minutes. Combined media must remain under 30 MB.
If a selected service disappears, refresh the available choices and submit again.
After a successful creation with a video error, open the model detail page to upload the video. Avoid duplicate model records.